CLIENT CARE COORDINATOR – Vetcall Mudgeeraba

Vetcall Mudgeeraba is a popular and thriving veterinary practice serving our local community of pet lovers. Our modern clinic and friendly team are looking for an experienced medical receptionist, a real go getter with a bright smile to run our busy front of house services and provide exceptional customer care.

To be considered you must meet the following criteria:

  • Demonstrated experience working in a direct client facing position in a veterinary or medical/dental environment

  • Ability to coordinate animal medical cases and priorities with the veterinary team

  • Experience managing appointment books and scheduling software

  • Ability to engage and educate clients on our services and wellness programs

  • Advanced account skills managing estimates, invoicing and payment options

  • Maintain standards of care through records, reminders and recalls

  • Excellent verbal and written communication with both clients and team members

  • Maintaining information and records in accordance with our privacy standards

  • Vibrant, compassionate and warm nature to put our clients and pets at ease

  • Coordinate our social media, campaigns and google requirements

  • Maintain work health and safety compliance with visitors, suppliers and trades

  • Ensure our reception and waiting area is always clean and well presented

Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention. You should have a natural love for animals and strive for a stress-free environment.

This is a full-time position, working Mon to Fri 7:45am to 4pm.

We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.

Only applications with a cover letter addressing the criteria with a current resume will be considered. Only short listed applicants will be contacted.

Applications can be addressed to;

Renae Bentley – Practice Manager

pm.mudgeeraba@vetcall.com.au

We welcome your application.